HerbsPro is an herbal supplement company that offers 100% natural health care supplements and vitamins. The company takes pride in providing over 30,000 dietary supplements of the highest quality, as well as healthy living advice for those looking for a way to achieve and maintain good health. Products, tools, and services offered by HerbsPro include:
- Herbs – hundreds of herbs including anise, horehound, lavender, nettle, saffron, seaweed, sarsaparilla, willow bark, and pleurisy root. Many of these have been used for hundreds, or even thousands, of years for healing purposes.
- Vitamins – Search for vitamins by category including A& D vitamins, B Vitamins, B1 Vitamins/Thiamine, B12 Vitamins/Methylcobalamine, B2 Vitamins/Riboflavin, B6 Vitamins/Pyridoxine, Biotin, C Vitamins, D Vitamins, E Vitamins, Folic Acid, Inositol & Choline, K Vitamins, MultiVitamins, Niacin/Niacinamide, and many others.
- Healthy Recipes - Browse recipes in the categories of Low Fat and Low Calorie, Macrobiotic, Vegetarian, Desserts, Easy & Elegant Entrees, and Time Savers
- Health Tools – Find your Body Mass Index (BMI), Body Fat, Calories Burned, and more by using the Health Calculators
- Alternative Medicine – Find useful information regarding Children’s Health, Fitness, Diet, Beauty, Health & Wellness, and more.
- Ingredient Glossary – Ever see an ingredient in a recipe and wonder what it is? This tool will help you to not only find out what the ingredient is, but how to best use it.
- Articles and advice regarding Food Supplements and Diet & Weight Loss
- Articles and information related to Adrenal, Energy, Headache, Liver, and Stress Support
- Shop by Brands – For those who prefer certain brands, HerbsPro allows you to find your favorite products by brand instead of having to browse through all of the products to find your brand. From Aussie™ to Bengay ™ and Corn Husker ™ to Garden of Life™, hundreds of brands are available at HerbsPro.
HerbsPro is a small company founded in 2004 and currently has 10 employees. The company is located at 33453 Western Ave., Union City, CA 94587-3201 according to information obtained from the Better Business Bureau (BBB). Universal Herbs, Inc. is the owner of HerbsPro with key contacts listed as Mr. Prasad Adavikolanu (President & CEO) and Ms. Tanu Bhattacharya (Director of Marketing & Operations). This information is accurate as of June 20, 2012.
HerbsPro has received excellent customer reviews overall, which are available from several sources.
PriceGrabber lists rating at 4.3 out of 5 stars:
“Have had excelent experience with this merchant.” – hpboergers on 5/29/2012
“I live in close to Herbspro office in Union City, and they allow me to pick up orders, which saves freight charges, so I use them exclusively. Great service always and much appreciated! Thank you, Jeff” – jelamie on 5/18/2012
“I am satisfied with the availability of products, their prices, the discounts and/or coupons and the fast shipping. Keep the good work and service!!!!!!!” – cheosantos on 4/12/2012
Epinions lists rating at 4 out of 5 stars:
“Fast Shipping...Good Customer Service” – tndavidson on 07/07/2008
“Awful business practices and customer service!” – jennyquatro on 09/21/2009
“Did not receive all the items I paid for in my order” – askaboutit on 03/23/2011
Amazon.com customers give HerbsPro 4.6 stars over the past 12 months. Some of the 8,767 reviews include:
"I care about getting what I ordered as well as getting it quickly. This seller did both. Very satisfied." – Christine H. on 06/19/2012
"Great seller, terrible product. The leangel coating starts to melt after a while, even if kept in a dark, cool, place. 7-Keto works, no question, and I lost weight. But buy the standard caps, not the gels. They're disgusting." – Heather Church on 06/19/2012
"Item 1 day late, otherwise excellent." – Gabriele A. Wittig Davis on 06/18/2012
HerbsPro has been a BBB Accredited Business with an A+ rating since August 7, 2006. This rating is based on the company’s history of resolving customer complaints and it currently has no open complaints listed with the BBB.
HerbsPro is currently a 4-Star Seller on Nextag, a 4.3 Star Seller on Pricegrabber, and a 4.5 Star Seller on Shopping.com. Additionally, it is listed as an Upfront Merchant, which is a program that lists company information and other certifications for HerbsPro. Those site certifications include Norton Security SSL Encryption to protect customer information, McAfee Secure for site security, and Buy Safe Bonded which ensures secure transactions.
HerbsPro ranked #2594 on the Inc. 500/5000 business website in 2011, with a 3-year growth of 89%.
Alexa, which is a web information company, lists HerbsPro’s three-month global traffic rank at 83,384. The U.S. rank is 31,521.
Google PageRank Checker lists HerbPro’s rank value at 4 out of 10 possible points.
Compete shows that 110,935 unique visitors visit the HerbsPro website each month, which gives the page a rank of 18,638. In the case of page rankings on Compete.com, the lower the rank number, the more popular the website will be.
HerbsPro.com has 196 followers on Twitter, currently. The company has tweeted 112 times and tends to offer sales and discounts via their tweets. Additionally, the company currently has 608 followers.
HerbsPro joined Facebook on May 21, 2010 and its presence on Facebook is a bit more popular, having received over 5,000 ‘likes’ so far. Information regarding their products, as well as current promotions, is frequently posted on the company’s Facebook page.
Customers can shop the HerbsPro website with ease and peace of mind because this company has taken several steps to ensure a safe-shopping atmosphere. These security measures include:
- The website is tested daily with McAfee SECURE
- The company boasts IdAuthority Credentials which verifies that it is a legitimate company and provides company location information. Not only does this program provide the company’s credentials, it insures each customer for up to $250,000 when the customer relies on information provided by IdAuthority on the HerbsPro website.
- The company is a Buy SAFE Bonded merchant. This provides the customer with risk-free shopping because it provides a bonded guarantee of up to $25,000. In addition to this, the BuySafe program monitors the company daily to ensure that delivery is timely and dependable and that customer service is exemplary. It also provides Identity Theft Protection of up to $10,000 and a $100 Lowest Price Guarantee.
Following are pricing comparisons for products offered by HerbsPro and other major retailers:
$17.44 for one on HerbsPro.com ($17.96 with BuySafe. Does not include shipping of $10.75).
$14.16 for one on Amazon.com (does not include shipping of $5.99).
$14.75 for one on HealthWarehouse.com (Free Shipping!)
CytoSport Cytomax Powder – Tangy Orange
$14.69 for one on HerbsPro.com (does not include BuySafe or $12.80 for shipping)
$18.75 for one on Amazon.com (free shipping if purchase totals $25, otherwise $5.99 standard shipping)
$22.99 for one on GNC.com ($18.39 with Gold Card. Shipping is estimated at $3.62)
Nature’s Way Cranberry Fruit Caps
100 caps – 465 mg
$7.57 for one bottle on HerbsPro.com (does not include BuySafe or $12.80 shipping)
$6.91 for one bottle on Amazon.com (free shipping with $25 purchase, otherwise $5.29 shipping)
$13.99 for one bottle on GNC.com ($11.19 for Gold Card members. Does not include estimated shipping of $3.62)
HerbsPro has an above-average on-time shipping reputation. The company offers free shipping on orders that total over $89 and weigh less than 3lbs if shipped within the lower 48 states in the U.S. Otherwise, the following shipping rates and policies apply:
For orders weighing over 3lbs and valued over $89, shipping charges are credited $5.95 at the time of checkout. The discount will be applied automatically. Shipping costs will depend on the method chosen for shipping and the packed weight of the shipment.
Shipping options include:
- USPS Priority with Delivery Confirmation/Signature Confirmation
- UPS Ground
- Standard Shipment with Delivery Confirmation/Signature Confirmation, which may be USPS First Class or another shipping method determined by the company to be the most effective.
International Shipping is available via USPS, Priority Mail International, Express Mail International, UPS Worldwide Expedited, and UPS Worldwide Express. Although free shipping is not available for International orders, if the order totals more than $89, it will be credited $5.95 towards shipping costs.
There is a variety of payment methods accepted by HerbsPro. All major credit cards (Visa, MasterCard, American Express, and Discover, as well as personal checks, money orders, and PayPal are accepted. Customers may order online or, if paying by check or money order, send order to:
Universal Herbs, Inc.
33453 Western Ave.
Union City, CA 94587
Returns are accepted for any reason within 30 days. If returns are made due to damages incurred during shipping, wrong item shipped, or defective products, HerbsPro will send a return label and ship out a new order within 2-3 business days of receiving the defective shipment. If the customer would prefer a refund instead of reshipment, a complete refund will be issued to include shipping costs as well.
In cases where customers simply change their mind and decide to refuse a shipment or return a shipment, as long as the product is received within 30 days and in original unopened/sealed condition, a full refund less shipping charges will be issued.
In order to initiate a refund, customers are asked to email email@example.com prior to returning the order, or they may call 1-866-915-5300.
HerbsPro has received the highest possible rating of A+ from the Better Business Bureau due, in part, to excellent customer service. The few complaints opened with the BBB were addressed promptly and are now closed. This company has a very good return/refund policy.
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